Home > Customer Service/Terms and Conditions

Customer Service

Ordering Online
Using our secure online service at resepilates.com is easy and quick.
Your order will be sent out within 3 business days of receiving it but most orders
will ship within the next business day. After you order you will receive
an order confirmation via email. NEXT DAY AIR orders must be received by 12pm PDT to be shipped same day. We ship Monday through Friday, except Holidays.

For website questions please email us contact@reseactivewear.com

Ordering by Phone
You can also place orders over the phone. Our customer service
department is available Monday through Friday from 9am to 5pm
PST at 323-461-3801.

Credit Card Security
Rese uses the industry standard Secure Socket Layer encryption technology
for the checkout process to ensure a safe and secure online shopping experience. This technology makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure checkout server. Your credit information is never used except to pay for the order you are placing and to issue a refund if necessary.

Shipping and Handling
We ship by USPS or UPS and all packages must be signed for ( for your protection) unless you request no signature required.

International Shipping- We are not responsible for inbound customs duty or import tax to countries outside the USA

INTERNATIONAL All Countries outside USA Transit Time
(Business Days)
USPS Priority Mail - package weight under 4 pounds $ 32.00 Varies

Sales Tax
Rese collects sales tax on orders shipped to California. We do not collect sales tax to all other states.

Return and Exchange Policy
Exchanges are only accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED and with ALL tags attached. Our exchange policy is 5 business days from receipt of goods. Please note that we don't refund shipping and handling charges. Please email michael@reseactivewear.com for an exchange authorization code. Include style #, size, color and order number. Any goods not received in the above condition may not be accepted or will be subjected to a 20% refurbishing fee. Refunds are processed within 48 hours of receiving returned items.

All returns require an authorization.
Unauthorized returns are subjected to a 20% restocking fee or returned to customer.

Mail your returns to:

JAM Warehouse
Rese Activewear
13605 Cimarron Ave
Gardena, CA 90249

We do not accept returns on items that are marked as “FINAL SALE” unless otherwise noted.

Contact Us
If you have any questions please contact us at
323-461-3801 - Monday - Friday 9:00 AM to 5:00 PM PST

 Wholesale Accounts-
If you are a retailer of pilates, yoga and fitness apparel and want to carry the line, please email us at michael@reseactivewear.com or call us at 323-461-3801.